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Currency

All prices in Canadian Dollars and subject to change without notice.

Shipping Policy

We'll figure out the cheapest and best way to send your parcel through the mail system. If you require a shipping quote, please mention it in the comments box on the checkout page.  We apply discounts and shipping when we are processing your order in the studio. 

Once we have received your order, parcels are generally shipped within two days. If we are out of stock of any item we will let you know by email.

Within Canada

We strive to keep our shipping and handling costs to a minimum, so we use the most economical method we can to ship your goods through Canada Post. For shipping within Canada, we use Canada Post Expedited. We also use Regional Express Envelopes for many of our orders. They are pre-paid and they ship as far east as Thunder Bay, Ontario (which is where I'm from, by the way). Whatever we can stuff into them, we will.

To the USA

For parcels sent to the USA we ship via the mail system. Each customer is responsible for all customs and duty and or brokerage charges applied by US customs. They occasionally will hold parcels for several days.

Generally it takes 7 business days from our door to yours.  If you need your parcel in a hurry, please let us know and we will get quotes for rush delivery.

Refunds and Exchanges

We will process a return depending on the nature of the return.  If we sent an item in error, we will absorb the cost of the shipping for the return and the replacement.  If you change your mind about a purchase, shipping both ways will be the responsibility of the customer and added to the adjusted order.  

If goods are damaged in the mail, insurance purchased through CanadaPost will be used to refund your loss.

Privacy Policy 

Your privacy is important to us. We do not sell mailing lists or give out any personal information about you. We will only add you to our mailing list if you request it. If you have any questions, or wish to be removed from our email list, please contact us at jane@janestaffordtextiles.com

Security Measures on our Site

When you place an order, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. We do not have access to any credit card information once your transaction is processed.

Changes to Policy

We may change the terms of this privacy policy by updating this page. You should periodically visit the site to determine any changes which may affect you. Continued use of the site will indicate acceptance of our policy.